PIXON Themes

Support

Theme support

For merchants who use Hangtag or Hopscotch. Tell us what is wrong and we reply within two business days, Monday to Friday.

Many questions are answered in the documentation: Hangtag FAQ · Hopscotch FAQ.

We send a confirmation to this address and reply here.
For example https://storename.myshopify.com
Which page is it on, what did you expect and what happens instead?
Up to 3 images, 4 MB each.

What support covers

Included with the theme: answers to questions about the theme and its settings, and fixes for bugs in the theme.

Not included: custom design or code changes, setting up your store or your content, and problems caused by third-party apps or by edited theme code. For this kind of work we suggest hiring a Shopify Partner.